Telephone Systems

The purchase of a business telephone system is an important decision for any organisation. Carter Allen's in-house team of experts will work with you to analyse your company's needs and help assess the benefits of implementing one of the new breed of IP Telephony systems.

All our telephony deployments are carried out by our accredited field engineers and fully supported by our technical support team .

Here are some of the hot topics and new features with which Carter Allen can empower your company:

Computer Telephony Integration
Integrate your telephone system with your data-base, CRM system or Outlook to enhance productivity and customer service levels .

IP Telephony
Integrating your voice and data networks can reduce cost of ownership and make your network more flexible for users.

Remote Working
Increase efficiency and flexibility by enabling your sales and customer service staff to connect to your office telephony system even when they are working from home .

Messaging
Access all your voicemail, e-mails and faxes via one simple-to-use messaging system, regardless of your location

Contact Centres
Help ensure your customer service team is staffed at an optimal level by monitoring call volumes and staff performance.

Conferencing
Manage your own conference calls efficiently and easily with the right conference system

Voice Recording
Monitor customer services calls and record sales calls for training purposes with a system that delivers recording and play-back on demand.

For a complete portfolio of solutions, please click on the manufacturer's logo below